Beta6 provides proactive and reactive multi-lingual Global Managed Service Desk support which delivers round-the-clock service and a consistent single point of contact. The service desk operations establish a single point of contact for all users in order to provide customer services and to ensure that the service levels provided meet expectations by offering response, action, feedback, and solutions. Typical services include remedial support for critical network failures and urgent quote or order requests.
The key features of Beta6 service desk:
Our single service desk center is situated in Europe to achieve the required quality of services through skilled personnel participating in service provisioning
Our Service Desk is available around the clock for contractual as well as ad-hoc break-fix requests
Complex business continuity and resiliency services include predictive, preemptive, and proactive services to minimize risks associated with network downtimes
We provide 1st, 2nd, and 3rd line support in more than 15 languages