Service Level Agreement
BETA6 is commited to deliver uninterrupted uptime with our core service delivery methodology. With an exceptional retention rate of 99.19% our customers trust us to keep their data centres hardware up and running 24/7
WHAT DO YOU GET:
24/7/365 proactive remote monitoring solution
Guaranteed First
time fix
700K+ multi-vendor parts ready to configure and ship globally
Asset & licensing management
Automated updates & patch management
Managed security & back-ups
Bespoke ransomware protection
INCIDENT SEVERITY AND TIMERS
A severity level is assigned to every incident. Specific response and repair times apply depending on the assigned level. These are summarised in the overview below.
How we work out priorities
Our SLA timers also depend on the priority of your issue or request. When you raise a ticket with us, we make an assessment based on the information you have given us. We let you know the priority we have assigned, but are happy to take extenuating circumstances into account if you think we’ve got it wrong.
Priority is based on two factors: urgency and impact
6 Golden rules to choose your SLA
Choosing your SLA – follow the golden rule
WHICH SERVICES DO SLA FROM BETA6 OFFER?
Oue SLA are fully bespoke and could be customized to meet your specific requirements. We believe wach business is unique and to meet their challenges - a partner with a flexible approach is required to fill those gaps
WORLDWIDE COVERAGE
BETA6 HAS GOT GLOBAL PRESENCE IN 150+ COUNTRIES AND NOCs IN 4 COUNTRIES
We manage, maintain and optimise your IT infrastructure globally - our nimble and agile approach help our teams in running your IT infrastructure 24/7 all year round.
GET IN TOUCH WITH US
We are here to help - Reach out to your BETA6 Account Manager to discuss your IT infrastructure challenges
How do we Support you?
One Stop-shop for IT requirements. Single Point of Contact for your hardware support.