Service Level Agreement
WHAT DO YOU GET:
INCIDENT SEVERITY AND TIMERS
A severity level is assigned to every incident. Specific response and repair times apply depending on the assigned level. These are summarised in the overview below.
How we work out priorities
Our SLA timers also depend on the priority of your issue or request. When you raise a ticket with us, we make an assessment based on the information you have given us. We let you know the priority we have assigned, but are happy to take extenuating circumstances into account if you think we’ve got it wrong.
Priority is based on two factors: urgency and impact
6 Golden rules to choose your SLA
WHICH SERVICES DO SLA FROM BETA6 OFFER?
BETA6 HAS GOT GLOBAL PRESENCE IN 150+ COUNTRIES AND NOCs IN 4 COUNTRIES
We manage, maintain and optimise your IT infrastructure globally - our nimble and agile approach help our teams in running your IT infrastructure 24/7 all year round.